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Terms of Service

Effective Date: 01/06/2025

Welcome to Benwhispers Virtual Mall Inc. (“Benwhispers,” “we,” “us,” or “our”). By accessing or using our website at benwhispers.com, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

  1. Legal Information
  • Legal Name: Benwhispers Virtual Mall Inc.
  • Head Office (Canada): 10143 Av. Saint-Charles, Montréal, QC H2C 2L5, Canada
  • Head Office (UAE): Benwhispers LLC, Business Center, Sharjah, United Arab Emirates
  • Email: [email protected]
  • Phone: +33 6 80 63 25 79
  1. Eligibility

You must be at least 18 years old or have obtained parental or guardian consent to use our services.

  1. Services Provided

Benwhispers operates as a virtual mall, offering a curated selection of fashion, beauty, and lifestyle products from various brands. Our services include:

  • Online browsing and purchasing of products
  • Customer support for inquiries related to orders, payments, deliveries, and returns
  1. Geographic Scope

Our services, including shipping and delivery, are available exclusively within Canada.

  1. User Accounts

To make purchases, you may need to create an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

  1. Orders and Payments
  • Pricing: All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless stated otherwise.
  • Payment Methods: We accept various payment methods supported by WooCommerce Payments, including major credit and debit cards.
  • Order Acceptance: All orders are subject to acceptance and availability.
  1. Shipping and Delivery
  • Delivery Area: We deliver only within Canada.
  • Free Delivery: Available for orders over $250 CAD.
  • Express Delivery: We offer Chronopost Express delivery within 24 hours.
  • Delivery Times: May vary based on location and product availability.
  1. Returns and Refunds

In accordance with Canadian law, businesses are not obligated to accept returns unless the item is defective or misrepresented. However, to foster good customer relations, we offer the following return policy:

  • Return Window: Returns are accepted within 14 days of receipt.
  • Condition: Products must be returned in their original condition and packaging.
  • Proof of Purchase: A sales receipt or proof of purchase is required for all returns.
  • Refunds: Will be processed using the original payment method.
  • Exclusions: Certain items may be non-returnable, such as personal goods (e.g., earrings, swimsuits), sale items, or products not returned within the specified timeframe.

Please note that return policies may vary during holiday seasons or promotional periods.

  1. Intellectual Property

All content on this website, including images, logos, text, and graphics, is the property of Benwhispers or its content suppliers and is protected by intellectual property laws.

  1. Limitation of Liability

Benwhispers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or services.

  1. Privacy Policy

Your use of our website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

  1. Data Collection and Usage

We collect personal information necessary for processing your orders and improving your shopping experience. This includes:

  • Full name
  • Email address
  • Shipping and billing addresses
  • Payment information
  • IP address and browser information

This data is stored securely and is not shared with third parties, except as necessary for order fulfillment and legal compliance.

  1. Cookies

Our website uses cookies to enhance user experience, including:

  • Session Cookies: To maintain your shopping cart and session state.
  • Analytics Cookies: To analyze website traffic and usage patterns.

You can manage your cookie preferences through your browser settings.

  1. Data Retention

We retain your personal data only as long as necessary for order processing and legal obligations. You have the right to access, modify, or request deletion of your personal data at any time.

  1. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

  1. Governing Law

These Terms of Service are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

  1. Contact Information

For any questions or concerns regarding these terms, please contact us at: